Frequently Asked Questions

  • NEW Lounge specializes in volume lash extensions that are antibacterial and 100% safe to the eyes because they are attached to the natural hair and not on the eyelids. Our eyelash extensions look more natural than falsies and require less time to do your makeup and easily carry on with your daily routine.

    Why antibacterial eyelash extensions?

    • It has a component that prevents the growth of bacteria.

    • It is light, soft, and has a natural fit.

    • Thinly shaped towards the tip and has a volume up effect.

    NEW Lounge lashes are sable lashes.

    • Closest attributes to natural hair

    • Usually thinner and softer than silk

    • Has a natural gloss or shine

    • Has a natural fluffy look

    • Thinnest and softest among all eyelash hair types

    • Most premium among all eyelash hair types

    • For classic, rated at 0.10mm to 0.15mm

    • For volume, rated at 0.03 mm to 0.07mm

    • Recommended for those with thin lashes

    • Applicable for clients with Asian features (thin or straight natural eyelash strands)

  • • Come in the lounge with your eye area clean (no eye makeup and mascara on).

    • Should you have any existing medical contraindications (skin asthma, eczema, allergies, lasik surgery, dry eyes syndrome, has gone recent operation), make sure to secure a medical certificate or written clearance.

    • If you wear contact lenses, please remove them prior to the application process.

    • We do not recommend applying eyelash extensions on permed natural lashes as fall offs can occur quicker. We recommend booking your appointments at least 2 months after having your lashes permed.

  • THE NEW LOUNGE APPLICATION PROCESS

    • Our lash specialist will conduct a 10-15 minute consultation to assess and recommend the most suitable eyelash design, size, length, and curl type for your eyes.

    • Eyelash menu is presented for selection.

    • Before the actual application, our lash specialist will place a clean towel on your forehead and hypoallergenic tapes on your lids to ensure that your eyes will be closed in the entire procedure.

    • The eyelash application process typically takes 1 ½ to 2 hours, depending on the number of your natural lashes.

    • Our treatment does not hurt at all, feel free to enjoy a nap!

    • Once done, our lash specialist will give you an eyelash brush (spoolie) for your lash extensions, and shall brief you with aftercare tips and maintenance.

    • We recommend that you come back between 2-3 weeks for a touch up to keep your lashes looking full.

  • • Brush your lashes regularly.

    • Avoid oil-based makeup and use oil-free makeup removers in cleaning your face.

    • Use a clean mascara brush to separate your lashes after a shower.

    • Avoid rubbing your eyes.

    • Avoid sleeping with your face against the pillow.

    • Avoid pulling on your lashes.

    • Avoid using a lash curler.

    • Avoid using mascara.

    • Avoid steam and sweat.

    • It is recommended to come back between 2-3 weeks for a touch up

    • It is highly recommended to get a new set of lashes after 3 touch-ups to maintain the health of your original lashes and to make sure that your extensions are clean, fresh, and at their best.

    • The overall appearance of your lash extensions also depends on the lifecycle of your original lashes, hair growth will show even if fall offs slowly occur.

    • Use eyelash treatment products every now and then (eyelash shampoo, grower, and coating essence).

  • Yes! While we allow women in their last trimester to get their eyelash extensions, please remember that lying still for 1-2 hours might be uncomfortable. During the procedure, please inform your eyelash specialist if you need to adjust to your best position on the lounge chair.

  • • Humidity

    • Oil-based skin-care and make-up products

    • Oily skin and lids

    • Exposure to harmful chemicals from skin and hair care products.

    • Sleeping position (please do not sleep with your face against a pillow, bed, or any surface which may affect your eye area)

    Our glue is 100% safe. It does not damage your original lashes, and the best part is, it even helps your natural lashes grow.

  • Your lashes would normally last for 4-6 weeks, if given the proper care and maintenance. However, we recommend guests to have a regular touch up every 2-4 weeks in order to have them look on point. A new set of lashes is advisable every 3 months to avoid the growth of bacteria from the roots of your lash line.

  • Our regular and prestige branches offer different lash products. While there is similarity in terms of NEW Lounge’s designs and techniques, the eyelash extensions from the prestige lounges are more premium, offering longer and thicker lash hair. Moreover, our prestige line is the home of our top stylists & main educators.

    Because of this, we cannot proceed to retouch those that had their lashes done from our regular lounges at our prestige lounges and vice versa.

  • Advantages:

    You can spend lots of time in the pool or beach without having to worry about your eyelashes. Our extensions are waterproof.

    You do not have to worry about looking good while exercising. Our extensions are 100% sweatproof.

    Getting ready for the day will be much quicker, you will not need to wear so much makeup!

    You customize the lash design per Lash Doll. Depending on their preferences, NEW Lounge specialists are trained to apply the best design that is perfect for the eyes of each individual.

    Disadvantage: The only disadvantage of having lash extensions is when an individual suffers from glue allergies. To address this, NEW Lounge now offers its hypoallergenic glue. For a minimal additional fee, you can say goodbye to stings, redness, or any other discomfort while having your lash extensions. Lash Dolls Jessy Mendiola and Mikaela Martinez, to name a few, prefer to use the hypoallergenic glue.

  • "YOUR REAL LASHES WILL FALL OUT."

    • A quick trivia: Our lashes follow a lifecycle, just like the hair on our heads. It is natural that about 5 pieces fall off every day. Do not be surprised if you find a few fall offs daily.

    • Our natural lash shedding cycle ranges depending on our care and hygiene.

    • About 2-6mm of our lash hair grows every month. This is the reason why you would notice that over time, the extensions have seemingly moved away from the roots.

    • Although there are hundreds of eyelash salons in the country, only a handful adopt first-rate personnel training and use products that do not harm our natural lashes.

    • With NEW Lounge, we guarantee that our products do not stimulate your natural lashes to fall out. It is very essential that you turn to tried and tested industry experts that have mastered and studied the best techniques and practices for a safe eyelash application.

    "THE PROCESS OF HAVING LASH EXTENSIONS IS PAINFUL."

    • NEW Lounge vouches that our eyelash application process is 100% pain free.

    • We always suggest that our guests provide our lash technicians a thorough background on possible health conditions and allergies, so that an informed decision will be made on which products could be safely used. This is very essential to prevent any negative skin reactions during and after the lash application.

    "YOUR EYELASHES WILL NEVER GROW BACK."

    Not true. As mentioned, our natural lash shedding cycle ranges anywhere between 2 to 6 weeks. They will always grow back every 6 weeks.

    "YOU MUST TAKE BREAKS."

    • As long as proper care and maintenance is practiced, breaks from eyelash extensions are not necessary.

    • Our eyelash shampoo service is highly recommended to keep the lash hair healthy, reduce oiliness around the eye area, and overall free from any makeup clumping.

    • Make sure to have eyelash treatments once in a while and to follow our tips on the proper care and maintenance of your lash extensions.

    "THEY ARE HEAVY."

    • Some are, especially for eyelash salons that offer low quality lash extensions.

    • NEW Lounge elevated the Philippines’ beauty standards by making sure only the latest, premium products and services are offered. Our antibacterial sable lashes are 100% as light as your natural lashes.